Shipping and Delivery Policy

5.1 Shipping Policy

Artesano Pottery is dedicated to providing a seamless and reliable shipping experience for our customers. Please read the following shipping policy for comprehensive information on our shipping practices.

5.2 Order Processing Time

Orders are typically processed within 3 business days after payment confirmation. Please note that this does not include weekends or holidays.

5.3 Shipping Methods and Costs

We offer various shipping methods to cater to your needs. Shipping costs and estimated delivery times will be calculated at the checkout based on your selected shipping method and destination.

5.4 International Shipping

For international orders, additional customs duties and taxes may apply. Artesano Pottery is not responsible for these fees, and customers are advised to check with their local customs office for information on potential charges.

5.5 Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status and location of your package in real-time.

5.6 Delivery Delays

Artesano Pottery is committed to timely deliveries. However, external factors such as weather conditions, customs procedures, or other unforeseen circumstances may cause delays. We appreciate your understanding in such situations.

5.7 Incorrect Shipping Information

It is the responsibility of the customer to provide accurate shipping information. Artesano Pottery is not liable for any delays or additional costs resulting from incorrect or incomplete address details.

5.8 Lost or Stolen Packages

We strive to ensure the secure delivery of your order. In the rare event of a lost or stolen package, please contact us promptly, and we will work with you to resolve the issue.

5.9 Returns Due to Non-Delivery

If a package is returned to us due to non-delivery (e.g., incorrect address, failure to collect from the post office), additional shipping charges may apply for resending the package.

5.10 Shipping Restrictions

Artesano Pottery may have shipping restrictions for certain products based on local regulations. Customers are responsible for checking and complying with these restrictions.

This shipping and delivery policy is subject to change. Please check this page regularly for updates. If you have any questions or concerns regarding our shipping practices, feel free to contact us at [contact email].


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